| Message | Reason | Solution |
| The code/s #1 (#2 / #3 / #4) is/are not supported on the remote control. | The code (or the codes, if you are trying to program more than one databank) is not compatible with the version of the remote identified by the software. | Please, replace your remote with the latest, better-performing version. |
| Unknown model | The remote could not be identified properly. | Please, contact our Help Desk to the e-mail address “ info@superior-electronics.com “ to receive further technical support. |
| Access error (6xxxx).
Try later. —– Access error (8xxxx). Try later. —– N.B.: “xxxx” represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors “6170e” and “63209” belong to the same category “6xxxx”) |
Could not connect to server. | Please, check your internet connection and/or if a firewall is not allowing any connection to the server. |
| Error (7xxxx)
—– N.B.: “xxxx” represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors “7170e” and “73209” belong to the same category “7xxxx”) |
Could not connect to server. | Please, check the “Internet connection” section of the “Configuration” panel to be properly set.
If you are connecting through a proxy server, please, change the settings accordingly in the “Configuration” panel. |
| Ir error (10006).
—– Ir error (10200). —– Ir error (10300). |
The alignment between the remote and the USB-Programmer is not optimal. | If the “Superior” remote is identified/programmed automatically when moved close to the USB-Programmer, please, position the remote 1-1.5 cm far from it, keeping the “MUTE” key and the red LED of the programmer aligned.
If the “Superior” remote requires you to press simultaneously “VOL-“ and “VOL+” keys to be identified/programmed, please, position the remote 1-7 cm far from the programmer. (Sensitivity could be different depending on the design of the remote) |
| Ir error (10105). | “V-” and “V+” keys are held while trying to identify/program the “Superior” remote | In order to identify/program the remote, please, press “V-” and “V+” keys and release them as soon as the red LEDs above the databanks buttons (“TV”, “SAT”, “DVD”, “AUX”) start flashing. |
| Bad data file (20002).
Install again the software. |
The codes database seems to be corrupted or not congruent to the software version currently used. | Please, update the software through the dedicated button in the menu bar or, alternatively, remove and install it again. |
| Error 7012d | The keys assignment file (PDF) is not currently available. | Please, contact our Help Desk to the e-mail address “ info@superior-electronics.com “ to receive further technical support. |
FREEDOM
| Message | Reason | Solution |
| Usb error (1xxxx).
—– N.B.: “xxxx” represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors “10200” and “1848f” belong to the same category “1xxxx”) |
The connection between the remote and the computer is not optimal. | – Please, check that the batteries you are using are new.
– Please, try to connect the remote through a micro-USB cable different from that supplied in the blister. – Please, try to connect the remote to a different USB port of your computer. – Please, try to connect the remote to a different computer. |
| Unknown model
—– Linker error (b0400). |
The remote could not be identified properly. | Please, contact our Help Desk to the e-mail address “ info@superior-electronics.com “ to receive further technical support. |