{"id":9271,"date":"2017-08-22T13:39:28","date_gmt":"2017-08-22T11:39:28","guid":{"rendered":"https:\/\/superior-electronics.com\/trouble\/"},"modified":"2024-06-10T16:43:15","modified_gmt":"2024-06-10T14:43:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/superior-electronics.com\/pt-pt\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf av_one_fourth  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531\">\n.flex_column.av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531{\nborder-width:1px;\nborder-color:#9e9e9e;\nborder-style:solid;\n-webkit-border-radius:5px 5px 5px 5px;\n-moz-border-radius:5px 5px 5px 5px;\nborder-radius:5px 5px 5px 5px;\npadding:40px 0px 40px 0px;\nbackground-color:#919191;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531 av_one_half  avia-builder-el-1  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ler70eyu-c69a35c296c66f53fca662f41e63b98c\">\n#top .av_textblock_section.av-ler70eyu-c69a35c296c66f53fca662f41e63b98c .avia_textblock{\ncolor:#0a0a0a;\n}\n<\/style>\n<section  class='av_textblock_section av-ler70eyu-c69a35c296c66f53fca662f41e63b98c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><table style=\"width: 572px;\">\n<tbody>\n<tr>\n<td style=\"width: 204px;\"><span style=\"color: #ff0000;\"><b>Mensagem<\/b><\/span><\/td>\n<td style=\"width: 168px;\"><span style=\"color: #ff0000;\"><strong>Causa<\/strong><\/span><\/td>\n<td style=\"width: 200px;\"><span style=\"color: #ff0000;\"><strong>Solu\u00e7\u00e3o<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>C\u00f3digo(s) #1 (#2 \/ #3 \/ #4) s\u00e3o\/n\u00e3o s\u00e3o suportados no controle remoto.<\/strong><\/td>\n<td style=\"width: 168px;\">O c\u00f3digo (ou c\u00f3digos, se voc\u00ea estiver tentando programar mais de um banco de mem\u00f3ria) n\u00e3o \u00e9 suportado pela vers\u00e3o remota identificada pelo software.<\/td>\n<td style=\"width: 200px;\">Substitua o controle remoto por uma vers\u00e3o mais recente.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>modelo desconhecido<\/strong><\/td>\n<td style=\"width: 168px;\">O controle remoto n\u00e3o pode ser reconhecido corretamente.<\/td>\n<td style=\"width: 200px;\">Entre em contato com o servi\u00e7o de Help Desk no endere\u00e7o de e-mail \u201c\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u201c para obter mais suporte t\u00e9cnico.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro de login (6xxxx).\u00a0Por favor, tente novamente mais tarde.<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Erro de login (8xxxx).<\/strong><\/p>\n<p><strong>Por favor, tente novamente mais tarde.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0&#8220;xxxx&#8221; s\u00e3o 4 caracteres alfanum\u00e9ricos que, variando, conduzem \u00e0 mesma categoria de erros.\u00a0(Ex: Erro \u201c6170e\u201d e erro \u201c63209\u201d ambos pertencem \u00e0 categoria \u201c6xxxx\u201d)<\/td>\n<td style=\"width: 168px;\">N\u00e3o foi poss\u00edvel conectar ao servidor.<\/td>\n<td style=\"width: 200px;\">Verifique se a conex\u00e3o com a internet est\u00e1 ativa e\/ou se algum firewall est\u00e1 bloqueando a comunica\u00e7\u00e3o com o servidor.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro (7xxxx)<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0&#8220;xxxx&#8221; s\u00e3o 4 caracteres alfanum\u00e9ricos que, variando, conduzem \u00e0 mesma categoria de erros.\u00a0(Ex: Erro \u201c7170e\u201d e erro \u201c73209\u201d ambos pertencem \u00e0 categoria \u201c7xxxx\u201d)<\/td>\n<td style=\"width: 168px;\">N\u00e3o foi poss\u00edvel conectar ao servidor.<\/td>\n<td style=\"width: 200px;\">Verifique se a se\u00e7\u00e3o &#8220;Conex\u00e3o com a Internet&#8221; do painel &#8220;Configura\u00e7\u00e3o&#8221; est\u00e1 definida corretamente.<strong>Se voc\u00ea se conectar por meio de um servidor proxy<\/strong>\u00a0, defina os par\u00e2metros v\u00e1lidos na se\u00e7\u00e3o apropriada do painel &#8220;Configura\u00e7\u00e3o&#8221;.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro IR (10006).<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Ir erro (10200).<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Erro IR (10300).<\/strong><\/td>\n<td style=\"width: 168px;\">O alinhamento entre o programador USB e o controle remoto &#8220;Superior&#8221; n\u00e3o \u00e9 o ideal.<\/td>\n<td style=\"width: 200px;\"><strong>Se o telecomando &#8220;Superior&#8221; entrar em modo de identifica\u00e7\u00e3o\/programa\u00e7\u00e3o simplesmente aproximando-o do programador USB,<\/strong>\u00a0reposicione o telecomando a uma dist\u00e2ncia de 1-1,5 cm do programador, alinhando a tecla &#8220;MUTE&#8221; com o LED vermelho intermitente aceso o programador.<strong>Se o controle remoto &#8220;Superior&#8221; entrar no modo de identifica\u00e7\u00e3o\/programa\u00e7\u00e3o pressionando as teclas &#8220;VOL-&#8221; e &#8220;VOL+&#8221; simultaneamente<\/strong>\u00a0, reposicione o controle remoto 1-7 cm do programador USB.\u00a0(\u00a0<em>A sensibilidade pode variar dependendo do design do controle remoto<\/em>\u00a0)<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro IV (10105).<\/strong><\/td>\n<td style=\"width: 168px;\"><span class=\"\">As teclas \u201cV-\u201d e \u201cV+\u201d s\u00e3o pressionadas durante as fases de identifica\u00e7\u00e3o ou programa\u00e7\u00e3o.<\/span><\/td>\n<td style=\"width: 200px;\">Para identificar ou programar o controle remoto, pressione as teclas \u201cV-\u201d e \u201cV+\u201d simultaneamente e solte-as assim que os leds vermelhos acima das teclas de mem\u00f3ria (\u201cTV\u201d, \u201cSAT\u201d, \u201cDVD\u201d, \u201cAUX\u201d ) come\u00e7am a piscar.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro de banco de dados (20002).<\/strong><strong>Reinstale o programa.<\/strong><\/td>\n<td style=\"width: 168px;\">O banco de dados de c\u00f3digo est\u00e1 corrompido ou inconsistente com a vers\u00e3o do software atualmente em uso.<\/td>\n<td style=\"width: 200px;\">Atualize o software usando o bot\u00e3o apropriado na barra de menu ou, alternativamente, remova-o e instale-o novamente.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Erro 7012d<\/strong><\/td>\n<td style=\"width: 168px;\">O arquivo de atribui\u00e7\u00e3o de chave (PDF) n\u00e3o est\u00e1 dispon\u00edvel no momento.<\/td>\n<td style=\"width: 200px;\">Entre em contato com o servi\u00e7o de Help Desk no endere\u00e7o de e-mail \u201c\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u201c para obter mais suporte t\u00e9cnico.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>FREEDOM<\/strong><\/span><\/h2>\n<table style=\"width: 559px;\">\n<tbody>\n<tr>\n<td style=\"width: 142px;\"><span style=\"color: #ff0000;\"><strong>Mensagem<\/strong><\/span><\/td>\n<td style=\"width: 134px;\"><span style=\"color: #ff0000;\"><strong>Causa<\/strong><\/span><\/td>\n<td style=\"width: 283px;\"><span style=\"color: #ff0000;\"><strong>\u00a0Solu\u00e7\u00e3o<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 142px;\"><strong>Erro USB (1xxxx).<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0&#8220;xxxx&#8221; s\u00e3o 4 caracteres alfanum\u00e9ricos que, variando, conduzem \u00e0 mesma categoria de erros.\u00a0(Ex: Erro \u201c10200\u201d e erro \u201c1848f\u201d ambos pertencem \u00e0 categoria \u201c1xxxx\u201d)<\/td>\n<td style=\"width: 134px;\">A conex\u00e3o entre o controle remoto e o computador n\u00e3o \u00e9 ideal.<\/td>\n<td style=\"width: 283px;\">\u2013 Verifique se as pilhas s\u00e3o novas.\u2013 Tente usar um cabo micro USB diferente do fornecido na embalagem.<\/p>\n<p>\u2013 Tente conectar o controle remoto a uma porta USB diferente.<\/p>\n<p>\u2013 Tente conectar o controle remoto a um computador diferente.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 142px;\"><strong>modelo desconhecido<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Erro do vinculador (b0400).<\/strong><\/td>\n<td style=\"width: 134px;\">O controle remoto n\u00e3o pode ser reconhecido corretamente.<\/td>\n<td style=\"width: 283px;\">Entre em contato com o servi\u00e7o de Help Desk no endere\u00e7o de e-mail \u201c\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u201c para obter mais suporte t\u00e9cnico.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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