{"id":9269,"date":"2017-08-22T13:39:28","date_gmt":"2017-08-22T11:39:28","guid":{"rendered":"https:\/\/superior-electronics.com\/trouble\/"},"modified":"2018-04-19T11:27:52","modified_gmt":"2018-04-19T09:27:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/superior-electronics.com\/fr\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf av_one_fourth  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531\">\n.flex_column.av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531{\nborder-width:1px;\nborder-color:#9e9e9e;\nborder-style:solid;\n-webkit-border-radius:5px 5px 5px 5px;\n-moz-border-radius:5px 5px 5px 5px;\nborder-radius:5px 5px 5px 5px;\npadding:40px 0px 40px 0px;\nbackground-color:#919191;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531 av_one_half  avia-builder-el-1  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-f355e1488476fab364df7d4bc81fcb59\">\n#top .av_textblock_section.av-av_textblock-f355e1488476fab364df7d4bc81fcb59 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-f355e1488476fab364df7d4bc81fcb59 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><table>\n<tbody>\n<tr style=\"height: 44px;\">\n<td style=\"height: 44px;\" width=\"214\"><span style=\"color: #ff0000;\"><strong>Message<\/strong><\/span><\/td>\n<td style=\"height: 44px;\" width=\"214\"><span style=\"color: #ff0000;\"><strong>Cause<\/strong><\/span><\/td>\n<td style=\"height: 44px;\" width=\"214\"><span style=\"color: #ff0000;\"><strong>Solution<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Le code #1 (#2 \/ #3 \/ #4) n&rsquo;est pas support\u00e9 sur la t\u00e9l\u00e9commande.<\/strong><\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Le code (ou les codes, si vous essayez de programmer plus d&rsquo;un banc de m\u00e9moire) n&rsquo;est pas compatible avec la version de la t\u00e9l\u00e9commande identifi\u00e9e par le logiciel.<\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Remplacez votre t\u00e9l\u00e9commande par une version plus r\u00e9cente.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Mod\u00e8le inconnu<\/strong><\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">La t\u00e9l\u00e9commande n&rsquo;a pas pu \u00eatre identifi\u00e9e correctement.<\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Veuillez contacter le service Help Desk \u00e0 l&rsquo;adresse e-mail \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c pour un support technique suppl\u00e9mentaire.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 624px;\">\n<td style=\"height: 624px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur d&rsquo;acc\u00e8s (6xxxx). <\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Essayez plus tard.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Erreur d&rsquo;acc\u00e8s (8xxxx).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Essayez plus tard.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B. : <\/strong>\u201cxxxx\u201d repr\u00e9sente 4 caract\u00e8res alphanum\u00e9riques qui, m\u00eame s&rsquo;ils varient, conduisent \u00e0 la m\u00eame cat\u00e9gorie d&rsquo;erreurs. (Ex. \u00a0les erreurs \u201c6170e\u201d et \u201c63209\u201d appartiennent \u00e0 la m\u00eame cat\u00e9gorie \u201c6xxxx\u201d)<\/span><\/td>\n<td style=\"height: 624px;\" width=\"214\"><span style=\"color: #000000;\">Impossible de se connecter au serveur.<\/span><\/td>\n<td style=\"height: 624px;\" width=\"214\"><span style=\"color: #000000;\">V\u00e9rifiez si la connexion Internet est active et \/ ou si un pare-feu bloque la communication avec le serveur.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 384px;\">\n<td style=\"height: 384px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur (7xxxx)<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B. : <\/strong>\u201cxxxx\u201d repr\u00e9sente 4 caract\u00e8res alphanum\u00e9riques qui, m\u00eame s&rsquo;ils varient, conduisent \u00e0 la m\u00eame cat\u00e9gorie d&rsquo;erreurs. (Ex. les erreurs \u201c7170e\u201d et \u201c73209\u201d appartiennent \u00e0 la m\u00eame cat\u00e9gorie \u201c7xxxx\u201d)<\/span><\/td>\n<td style=\"height: 384px;\" width=\"214\"><span style=\"color: #000000;\">Impossible de se connecter au serveur.<\/span><\/td>\n<td style=\"height: 384px;\" width=\"214\"><span style=\"color: #000000;\">V\u00e9rifiez que la section \u201cConnexion Internet\u201d du panneau \u201cConfiguration\u201d est correctement param\u00e9tr\u00e9e.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Si vous vous connectez via un serveur proxy<\/strong>, veuillez r\u00e9gler les param\u00e8tres valides dans la section appropri\u00e9e du panneau \u201cConfiguration\u201d.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 688px;\">\n<td style=\"height: 688px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur Ir (10006).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Erreur Ir (10200).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Erreur Ir (10300).<\/strong><\/span><\/td>\n<td style=\"height: 688px;\" width=\"214\"><span style=\"color: #000000;\">L\u2019alignement entre le programmateur USB et la t\u00e9l\u00e9commande \u201cSuperior\u201d n&rsquo;est pas optimal.<\/span><\/td>\n<td style=\"height: 688px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Si la t\u00e9l\u00e9commande \u201cSuperior\u201d entre en mode identification \/ programmation simplement en la rapprochant du programmateur USB, <\/strong>repositionnez la t\u00e9l\u00e9commande \u00e0 1-1,5 cm du programmateur, en alignant la touche \u201cMUTE\u201d avec la LED rouge clignotante du programmateur.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Si la t\u00e9l\u00e9commande \u201cSuperior\u201d entre en mode identification \/ programmation en appuyant simultan\u00e9ment sur les touches \u201cVOL-\u201d et \u201cVOL+\u201d<\/strong>, repositionnez la t\u00e9l\u00e9commande \u00e0 1-7 cm du programmateur USB. (<em>La sensibilit\u00e9 peut varier en fonction du design de la t\u00e9l\u00e9commande<\/em>)<\/span><\/td>\n<\/tr>\n<tr style=\"height: 272px;\">\n<td style=\"height: 272px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur Ir (10105).<\/strong><\/span><\/td>\n<td style=\"height: 272px;\" width=\"214\"><span style=\"color: #000000;\">Les touches \u201cV-\u201d et \u201cV+\u201d sont maintenues appuy\u00e9es pendant les phases d&rsquo;identification ou de programmation.<\/span><\/td>\n<td style=\"height: 272px;\" width=\"214\"><span style=\"color: #000000;\">Pour identifier ou programmer la t\u00e9l\u00e9commande, appuyez simultan\u00e9ment sur les touches \u201cV-\u201d et \u201cV+\u201d et rel\u00e2chez-les d\u00e8s que les LED rouges au-dessus des touches des bancs de m\u00e9moire (\u201cTV\u201d, \u201cSAT\u201d, \u201cDVD\u201d, \u201cAUX\u201d) commencent \u00e0 clignoter.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur dans la base de donn\u00e9es (20002).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>R\u00e9installer le programme.<\/strong><\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">La base de donn\u00e9es des codes est corrompue ou incoh\u00e9rente avec la version du logiciel actuellement utilis\u00e9e.<\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Veuillez mettre \u00e0 jour le logiciel en cliquant sur le bouton appropri\u00e9 dans la barre de menu, ou bien supprimer et r\u00e9installer le logiciel.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 176px;\">\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\"><strong>Erreur 7012d<\/strong><\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Le fichier d&rsquo;attribution des touches (PDF) n&rsquo;est actuellement pas disponible.<\/span><\/td>\n<td style=\"height: 176px;\" width=\"214\"><span style=\"color: #000000;\">Veuillez contacter le service Help Desk \u00e0 l&rsquo;adresse e-mail \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c pour un support technique suppl\u00e9mentaire.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>\u00a0<\/strong><\/span><strong style=\"color: #000000; font-family: Exo, HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, sans-serif; text-align: center;\">FREEDOM<\/strong><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Message<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Cause<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Solution<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Erreur Usb (1xxxx).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B. : <\/strong>\u201cxxxx\u201d repr\u00e9sente 4 caract\u00e8res alphanum\u00e9riques qui, m\u00eame s&rsquo;ils varient, conduisent \u00e0 la m\u00eame cat\u00e9gorie d&rsquo;erreurs. (Ex. les erreurs \u201c10200\u201d et \u201c1848f\u201d appartiennent \u00e0 la m\u00eame cat\u00e9gorie \u201c1xxxx\u201d)<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">La connexion entre la t\u00e9l\u00e9commande et l&rsquo;ordinateur n&rsquo;est pas optimale.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">&#8211; V\u00e9rifiez que les piles sont neuves.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Essayez d&rsquo;utiliser un c\u00e2ble micro-USB diff\u00e9rent de celui fourni dans la bo\u00eete.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Essayez de connecter la t\u00e9l\u00e9commande \u00e0 un autre port USB.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Essayez de connecter la t\u00e9l\u00e9commande \u00e0 un autre ordinateur.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Mod\u00e8le inconnu<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Erreur linker (b0400).<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">La t\u00e9l\u00e9commande n&rsquo;a pas pu \u00eatre identifi\u00e9e correctement.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Veuillez contacter le service Help Desk \u00e0 l&rsquo;adresse e-mail \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c pour un support technique suppl\u00e9mentaire.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_fourth  avia-builder-el-3  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-9269","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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