{"id":9272,"date":"2017-08-22T13:39:28","date_gmt":"2017-08-22T11:39:28","guid":{"rendered":"https:\/\/superior-electronics.com\/trouble\/"},"modified":"2024-06-10T16:44:00","modified_gmt":"2024-06-10T14:44:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/superior-electronics.com\/es\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf av_one_fourth  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531\">\n.flex_column.av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531{\nborder-width:1px;\nborder-color:#9e9e9e;\nborder-style:solid;\n-webkit-border-radius:5px 5px 5px 5px;\n-moz-border-radius:5px 5px 5px 5px;\nborder-radius:5px 5px 5px 5px;\npadding:40px 0px 40px 0px;\nbackground-color:#919191;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531 av_one_half  avia-builder-el-1  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ler74zwd-5a85ae2814c6c16ac7b2b72ca0b14876\">\n#top .av_textblock_section.av-ler74zwd-5a85ae2814c6c16ac7b2b72ca0b14876 .avia_textblock{\ncolor:#0a0a0a;\n}\n<\/style>\n<section  class='av_textblock_section av-ler74zwd-5a85ae2814c6c16ac7b2b72ca0b14876 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><table style=\"width: 572px;\">\n<tbody>\n<tr>\n<td style=\"width: 204px;\"><span style=\"color: #ff0000;\"><b>Mensaje<\/b><\/span><\/td>\n<td style=\"width: 168px;\"><span style=\"color: #ff0000;\"><strong>Causa<\/strong><\/span><\/td>\n<td style=\"width: 200px;\"><span style=\"color: #ff0000;\"><strong>Soluci\u00f3n<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Los c\u00f3digos #1 (#2 \/ #3 \/ #4) no son compatibles con el control remoto.<\/strong><\/td>\n<td style=\"width: 168px;\">El c\u00f3digo (o c\u00f3digos, si intentaba programar m\u00e1s de un banco de memoria) no es compatible con la versi\u00f3n remota identificada por el software.<\/td>\n<td style=\"width: 200px;\">Reemplace el control remoto con una versi\u00f3n m\u00e1s nueva.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Modelo desconocido<\/strong><\/td>\n<td style=\"width: 168px;\">El mando a distancia no se puede reconocer correctamente.<\/td>\n<td style=\"width: 200px;\">P\u00f3ngase en contacto con el servicio de asistencia t\u00e9cnica en la direcci\u00f3n de correo electr\u00f3nico \u00bb\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u00bb para obtener m\u00e1s asistencia t\u00e9cnica.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error de inicio de sesi\u00f3n (6xxxx).\u00a0Por favor, int\u00e9ntelo de nuevo m\u00e1s tarde.<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Error de inicio de sesi\u00f3n (8xxxx).<\/strong><\/p>\n<p><strong>Por favor, int\u00e9ntelo de nuevo m\u00e1s tarde.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0\u00abxxxx\u00bb son 4 caracteres alfanum\u00e9ricos que, aunque var\u00edan, conducen a la misma categor\u00eda de errores.\u00a0(Ej: el error \u00ab6170e\u00bb y el error \u00ab63209\u00bb pertenecen a la categor\u00eda \u00ab6xxxx\u00bb)<\/td>\n<td style=\"width: 168px;\">No es posible conectarse al servidor.<\/td>\n<td style=\"width: 200px;\">Compruebe si la conexi\u00f3n a Internet est\u00e1 activa y\/o si un firewall est\u00e1 bloqueando la comunicaci\u00f3n con el servidor.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error (7xxxx)<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0\u00abxxxx\u00bb son 4 caracteres alfanum\u00e9ricos que, aunque var\u00edan, conducen a la misma categor\u00eda de errores.\u00a0(Ej: el error \u00ab7170e\u00bb y el error \u00ab73209\u00bb pertenecen a la categor\u00eda \u00ab7xxxx\u00bb)<\/td>\n<td style=\"width: 168px;\">No es posible conectarse al servidor.<\/td>\n<td style=\"width: 200px;\">Comprueba que la secci\u00f3n \u00abConexi\u00f3n a Internet\u00bb del panel \u00abConfiguraci\u00f3n\u00bb est\u00e1 configurada correctamente.<strong>Si se conecta a trav\u00e9s de un servidor proxy<\/strong>\u00a0, establezca par\u00e1metros v\u00e1lidos en la secci\u00f3n correspondiente del panel \u00abConfiguraci\u00f3n\u00bb.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error de infrarrojos (10006).<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Error infrarrojo (10200).<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Error de infrarrojos (10300).<\/strong><\/td>\n<td style=\"width: 168px;\">La alineaci\u00f3n entre el programador USB y el mando a distancia \u00abSuperior\u00bb no es \u00f3ptima.<\/td>\n<td style=\"width: 200px;\"><strong>Si el mando a distancia \u00abSuperior\u00bb entra en modo de identificaci\u00f3n\/programaci\u00f3n simplemente acerc\u00e1ndolo al programador USB,<\/strong>\u00a0vuelva a colocar el mando a distancia a una distancia de 1-1,5 cm del programador, alineando la tecla \u00abMUTE\u00bb con el LED rojo parpadeante encendido el programador<strong>Si el control remoto \u00abSuperior\u00bb entra en modo de identificaci\u00f3n\/programaci\u00f3n presionando las teclas \u00abVOL-\u00bb y \u00abVOL+\u00bb simult\u00e1neamente<\/strong>\u00a0, reposicione el control remoto a 1-7 cm del programador USB.\u00a0(\u00a0<em>La sensibilidad puede variar seg\u00fan el dise\u00f1o del control remoto<\/em>\u00a0)<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error de infrarrojos (10105).<\/strong><\/td>\n<td style=\"width: 168px;\">Las teclas \u201cV-\u201d y \u201cV+\u201d se mantienen pulsadas durante las fases de identificaci\u00f3n o programaci\u00f3n.<\/td>\n<td style=\"width: 200px;\">Para identificar o programar el control remoto, presione las teclas \u00abV-\u00bb y \u00abV+\u00bb simult\u00e1neamente y su\u00e9ltelas tan pronto como los LED rojos sobre las teclas del banco de memoria (\u00abTV\u00bb, \u00abSAT\u00bb, \u00abDVD\u00bb, \u00abAUX\u00bb ) empieza a parpadear.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error de base de datos (20002).<\/strong><strong>Vuelva a instalar el programa.<\/strong><\/td>\n<td style=\"width: 168px;\">La base de datos de c\u00f3digos est\u00e1 da\u00f1ada o es inconsistente con la versi\u00f3n de software actualmente en uso.<\/td>\n<td style=\"width: 200px;\">Actualice el software utilizando el bot\u00f3n correspondiente en la barra de men\u00fa o, como alternativa, elim\u00ednelo e inst\u00e1lelo de nuevo.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 204px;\"><strong>Error 7012d<\/strong><\/td>\n<td style=\"width: 168px;\">El archivo de asignaci\u00f3n de llaves (PDF) no est\u00e1 disponible actualmente.<\/td>\n<td style=\"width: 200px;\">P\u00f3ngase en contacto con el servicio de asistencia t\u00e9cnica en la direcci\u00f3n de correo electr\u00f3nico \u00bb\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u00bb para obtener m\u00e1s asistencia t\u00e9cnica.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>FREEDOM<\/strong><\/span><\/h2>\n<table style=\"width: 559px;\">\n<tbody>\n<tr>\n<td style=\"width: 142px;\"><span style=\"color: #ff0000;\"><strong>Mensaje\u00a0<\/strong><\/span><\/td>\n<td style=\"width: 134px;\"><span style=\"color: #ff0000;\"><strong>Causa<\/strong><\/span><\/td>\n<td style=\"width: 283px;\"><span style=\"color: #ff0000;\"><strong>Soluci\u00f3n<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 142px;\"><strong>Error Usb (1xxxx).<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>NB:<\/strong>\u00a0\u00abxxxx\u00bb son 4 caracteres alfanum\u00e9ricos que, aunque var\u00edan, conducen a la misma categor\u00eda de errores.\u00a0(Ej: el error \u00ab10200\u00bb y el error \u00ab1848f\u00bb pertenecen a la categor\u00eda \u00ab1xxxx\u00bb)<\/td>\n<td style=\"width: 134px;\">La conexi\u00f3n entre el mando a distancia y el ordenador no es \u00f3ptima.<\/td>\n<td style=\"width: 283px;\">\u2013 Compruebe que las pilas sean nuevas.\u2013 Intente utilizar un cable micro-USB diferente al suministrado en el paquete.<\/p>\n<p>\u2013 Intente conectar el control remoto a un puerto USB diferente.<\/p>\n<p>\u2013 Intente conectar el control remoto a una computadora diferente.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 142px;\"><strong>Modelo desconocido<\/strong><strong>\u00a0<\/strong><strong>\u2014\u2013<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Error del enlazador (b0400).<\/strong><\/td>\n<td style=\"width: 134px;\">El mando a distancia no se puede reconocer correctamente.<\/td>\n<td style=\"width: 283px;\">P\u00f3ngase en contacto con el servicio de asistencia t\u00e9cnica en la direcci\u00f3n de correo electr\u00f3nico \u00bb\u00a0<a href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a>\u00a0\u00bb para 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