{"id":9268,"date":"2017-08-22T13:39:28","date_gmt":"2017-08-22T11:39:28","guid":{"rendered":"https:\/\/superior-electronics.com\/trouble\/"},"modified":"2018-04-12T10:03:35","modified_gmt":"2018-04-12T08:03:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/superior-electronics.com\/en\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-15d750bd1b332b34c6e70b077ebbccdf av_one_fourth  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531\">\n.flex_column.av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531{\nborder-width:1px;\nborder-color:#9e9e9e;\nborder-style:solid;\n-webkit-border-radius:5px 5px 5px 5px;\n-moz-border-radius:5px 5px 5px 5px;\nborder-radius:5px 5px 5px 5px;\npadding:40px 0px 40px 0px;\nbackground-color:#919191;\n}\n<\/style>\n<div  class='flex_column av-av_one_half-754b268c6e8bb24d27edfc2c9ff4b531 av_one_half  avia-builder-el-1  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-f355e1488476fab364df7d4bc81fcb59\">\n#top .av_textblock_section.av-av_textblock-f355e1488476fab364df7d4bc81fcb59 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-f355e1488476fab364df7d4bc81fcb59 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><table>\n<tbody>\n<tr>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Message<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Reason<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Solution<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>The code\/s #1 (#2 \/ #3 \/ #4) is\/are not supported on the remote control.<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The code (or the codes, if you are trying to program more than one databank) is not compatible with the version of the remote identified by the software.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, replace your remote with the latest, better-performing version.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Unknown model<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The remote could not be identified properly.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, contact our Help Desk to the e-mail address \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c to receive further technical support.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Access error (6xxxx).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Try later.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Access error (8xxxx).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Try later.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B.: <\/strong>\u201cxxxx\u201d represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors \u201c6170e\u201d and \u201c63209\u201d belong to the same category \u201c6xxxx\u201d)<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Could not connect to server.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, check your internet connection and\/or if a firewall is not allowing any connection to the server.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Error (7xxxx)<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B.: <\/strong>\u201cxxxx\u201d represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors \u201c7170e\u201d and \u201c73209\u201d belong to the same category \u201c7xxxx\u201d)<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Could not connect to server.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, check the \u201cInternet connection\u201d section of the \u201cConfiguration\u201d panel to be properly set.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>If you are connecting through a proxy server<\/strong>, please, change the settings accordingly in the \u201cConfiguration\u201d panel.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Ir error (10006).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Ir error (10200).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Ir error (10300).<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The alignment between the remote and the USB-Programmer is not optimal.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>If the \u201cSuperior\u201d remote is identified\/programmed automatically when moved close to the USB-Programmer, <\/strong>please, position the remote 1-1.5 cm far from it, keeping the \u201cMUTE\u201d key and the red LED of the programmer aligned.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>If the \u201cSuperior\u201d remote requires you to press simultaneously \u201cVOL-\u201c and \u201cVOL+\u201d keys to be identified\/programmed, <\/strong>please, position the remote 1-7 cm far from the programmer. (<em>Sensitivity could be different depending on the design of the remote<\/em>)<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Ir error (10105).<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">\u201cV-\u201d and \u201cV+\u201d keys are held while trying to identify\/program the \u201cSuperior\u201d remote<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">In order to identify\/program the remote, please, press \u201cV-\u201d and \u201cV+\u201d keys and release them as soon as the red LEDs above the databanks buttons (\u201cTV\u201d, \u201cSAT\u201d, \u201cDVD\u201d, \u201cAUX\u201d) start flashing.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Bad data file (20002).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Install again the software.<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The codes database seems to be corrupted or not congruent to the software version currently used.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, update the software through the dedicated button in the menu bar or, alternatively, remove and install it again.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Error 7012d<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The keys assignment file (PDF) is not currently available.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, contact our Help Desk to the e-mail address \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c to receive further technical support.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\">FREEDOM<\/span><\/h2>\n<table>\n<tbody>\n<tr>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Message<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Reason<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #ff0000;\"><strong>Solution<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Usb error (1xxxx).<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>N.B.: <\/strong>\u201cxxxx\u201d represent 4 alpha-numeric characters that, even if changing, lead to the same error category. (Example: Errors \u201c10200\u201d and \u201c1848f\u201d belong to the same category \u201c1xxxx\u201d)<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The connection between the remote and the computer is not optimal.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">&#8211; Please, check that the batteries you are using are new.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Please, try to connect the remote through a micro-USB cable different from that supplied in the blister.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Please, try to connect the remote to a different USB port of your computer.<\/span><\/p>\n<p><span style=\"color: #000000;\">&#8211; Please, try to connect the remote to a different computer.<\/span><\/td>\n<\/tr>\n<tr>\n<td width=\"214\"><span style=\"color: #000000;\"><strong>Unknown model<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>&#8212;&#8211;<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>Linker error (b0400).<\/strong><\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">The remote could not be identified properly.<\/span><\/td>\n<td width=\"214\"><span style=\"color: #000000;\">Please, contact our Help Desk to the e-mail address \u201c <a style=\"color: #000000;\" href=\"mailto:info@superior-electronics.com\">info@superior-electronics.com<\/a> \u201c to receive further technical support.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8\">\n.flex_column.av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_fourth  avia-builder-el-3  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-9268","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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